At Luxbet, protecting your personal information is our top priority. This policy clearly explains what data we collect, how it is used, and how it is kept secure.
A quick overview of the key steps we take to protect your privacy at Luxbet.
Every transaction and piece of personal data on Luxbet is protected by 256-bit SSL encryption. No outside party can access or read this information.
Luxbet never sells or shares your name, phone number, email, or payment details with any third party.
Your data is stored on encrypted servers. Full card or bank account details are never held in Luxbet's database.
Any Luxbet member may request to view, correct, or delete their stored personal data.
We are fully transparent about which cookies Luxbet uses and why. All non-essential cookies can be disabled.
You can unsubscribe from promotional emails or SMS at any time. We respect your preferences.
Luxbet (luxbet.world) takes your privacy seriously. Our services operate in accordance with the terms set out in this Privacy Policy. By using Luxbet, you are considered to have agreed to this Policy.
Luxbet believes transparency is the foundation of trust. When you register, log in, or use any of our services, certain information is naturally collected. This policy openly explains the entire process — what is collected, why it is collected, and how it is stored.
This Privacy Policy applies to Luxbet's website (luxbet.world), mobile app (Android and iOS), and all services provided through Luxbet. This policy Terms & Conditionsand together both documents form a complete user agreement.
Luxbet complies with international data protection standards and adheres to all applicable privacy law requirements. If you have any questions, feel free to reach us at support@luxbet.world at any time.
Luxbet collects two types of data — information you provide directly, and information recorded automatically as you use the platform.
Information You Provide Directly:
What Is Collected Automatically:
Luxbet never stores your full card number, CVV, or bank PIN. Payments are processed through a payment gateway, and sensitive payment details never reach Luxbet's servers.
Luxbet collects information in the following ways:
Luxbet never collects information from social media or other platforms without your permission. Should social login be introduced in the future, separate consent will be obtained at that time.
Luxbet uses your data only for specific and legitimate purposes. Here is how your information is used:
| Data Type | Purpose of Use | Basis |
|---|---|---|
| Name, Email, Mobile | Account Creation & Management | Contractual Necessity |
| NID / Passport | Age & Identity Verification (KYC) | Legal Obligations |
| Payment Information | Deposit & Withdrawal Processing | Contractual Necessity |
| IP & Device Information | Security & Fraud Prevention | Legitimate Interest |
| Gaming Activity | Responsible Gaming Monitoring | Legitimate Interest |
| Email, Mobile | Promotional Messages (subject to consent) | Consent |
If the purpose for using your data ever changes, you will be informed in advance. Luxbet never collects unnecessary or excessive data — only what is strictly required.
Luxbet never sells your personal data. However, specific information may be shared in the limited circumstances below:
Never shared: Your data is never sold or shared with third parties for marketing purposes. No advertising partner of Luxbet receives your personal information.
Luxbet's website and app use cookies and similar technologies. Cookies are small files stored in your browser that help the website remember your preferences.
Types of cookies Luxbet uses:
Non-essential cookies can be disabled at any time from your browser settings, though some features may not work as a result. The mobile app uses secure local storage instead of cookies.
Luxbet uses industry-leading technology to protect your data — not just on paper, but actively in practice every day.
That said, no system is 100% impenetrable. In the event of a security incident, Luxbet will notify affected users as quickly as possible and take all necessary steps.
There are also steps you can take on your end: use a strong password, avoid logging in on public WiFi, and report anything suspicious to Luxbet immediately.
Every Luxbet member has the following rights over their personal data. To exercise any of these rights, contact us at support@luxbet.world or via live chat.
You may request a complete copy of all information Luxbet holds about you. We typically respond within 72 hours.
If any of your information is incorrect, you can request a correction. Contact support and it will be updated promptly.
Upon account closure, you may request that all data be deleted, except where retention is required by law.
You can object to receiving marketing messages or to your data being used for specific purposes.
You can request a copy of your data in a standard format, making it easy to use elsewhere.
Consent given for data use may be withdrawn at any time — this will not affect any processing that took place prior to withdrawal.
Luxbet retains your data only for as long as necessary — no longer. While your account is active, your information is kept to provide you with the services you need.
Once the designated retention period has passed, data is securely deleted or anonymized so that you can no longer be identified.
Luxbet may update this Privacy Policy at any time. For significant changes, a notice will be posted on the website and registered users will also be notified via email or SMS. The effective date of any change will always appear at the top of the policy.
Continued use of Luxbet after any changes takes effect will be considered acceptance of the updated policy. If you do not agree, you may request to close your account.
For any privacy-related questions, complaints, or requests:
Luxbet generally responds to privacy-related requests within 72 hours. Complex requests may take up to 30 business days.
For privacy-related requests sent by email, please include in the subject line "Privacy Request" Write in. Sending from the email address registered to your account will allow for faster verification and resolution.